Refund Policy

Introduction

At English Grammar Tree, we strive to ensure your satisfaction with our service. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions and processes for requesting a refund.

Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

• The request is made within 30 days of the purchase date.
• The service has not been used excessively or abused.
• You provide a valid reason for your dissatisfaction.

Non-Refundable Items

Certain items are non-refundable, including:

• Promotional or discounted subscriptions.
• One-time use or limited-time access services.
• Any purchase requests made after 30 days.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our support team at [email protected] with your order details and reason for the refund request.
2. Review Process: Our team will review your request and may contact you for additional information.
3. Refund Decision: If your request is approved, we will process the refund to your original payment method within 7-10 business days.

Late or Missing Refunds

If you have not received your refund within the stated time frame, please check the following:

• Bank Processing Time: Refunds may take some time to be officially posted by your bank.
• Credit Card Company: Contact your credit card company, as there may be a delay before the refund is posted to your account.
• Contact Us: If you have completed the above steps and still have not received your refund, please contact us at [email protected].

Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website. You are advised to review this page periodically for any updates.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

• Email: [email protected]